Frequently Asked Questions
Everything you need to know about your KEF experience.
What is the standard shipping time for KEF products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
Do KEF audio products come with a warranty?
Yes, all KEF products come with a limited manufacturer's warranty. Passive speakers are generally covered for 5 years, while powered speakers and electronics are covered for 2 years.
What is your return policy for online purchases?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I set up my KEF wireless speaker system?
You can easily set up your wireless system using the KEF Connect app, available on both the App Store and Google Play Store, which provides step-by-step instructions.