Returns & Exchanges
At KEF, we are committed to ensuring you are completely satisfied with your high-fidelity audio experience. If you are not entirely happy with your purchase, you can return your products within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Package Your Items
Carefully place the product in its original packaging, including all cables, manuals, and accessories to ensure a safe transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our technicians inspect the returned unit, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing